How Hellmann secures spare parts supply for one of the world’s leading Cruise Lines

Understanding the special challenges that face cruise lines when a ship needs major repairs or renovations, Hellmann Cruise Logistics has invested in both the talent and technology to bring innovative logistics solutions to its industry partners.

Cruise Logistics Truck in front of Cruise Ship

Starting Situation

Projects demand focus from the time the PO is entered and the materials are ready to be picked up from the supplier, to the coordination and timing of the delivery at the shipyard. It is of the utmost importance that the cargo is traceable from source to the ship along every step of the way.

Solution

Hellmann has developed the expertise to address these needs in a dedicated team that has managed dry docks for three major cruise lines in Asia, Europe and the Bahamas. From its central control tower in the U.S.A, the team manages the entire logistics process from the pre-dry-dock phase, working with and coordinating with our clients and suppliers to maximize transportation efficiency while ensuring punctual deliveries. During the dry dock phase, the team provides both onsite support at the shipyard as well as global coordination from the control tower in. 

Once the repairs or renovations have been carried out, the team ensures that the project has been totally completed and the customer receives the relevant reports for verification. At the same time, old parts are disposed of and all processes are checked for possible continuous improvement opportunities. The product of all this experience is a focused, dedicated team, that delivers efficient solutions in a challenging changing environment, reducing overall logistics costs through close coordination while reducing special-purpose solutions.

Contact

Christian Reinhold, Global Vice President Hellmann Marine Solutions & Cruise Logistics

Christian Reinhold

Global Vice President Marine Solutions & Cruise Logistics