Customs Brokerage

Our licensed customs agents and entry writers are available to assist you worldwide ensuring that the import and export clearance of your shipments is stress-free in the thicket of international trade regulations. Rely on the global presence of our customs brokers, their unmatched local market knowledge, and our legacy of 150 years in logistics.

The Reference in Customs Brokerage and Import Trade Compliance

Customs clearance is an integral part of any end-to-end supply chain solution. But due to the complexity of customs regulations, duties, related fees, and taxes, you need a partner at your side who can keep track of everything. We are experienced in customs clearance, CBP regulations, import and export logistics, reconciliation, and cross-border. We can advise you on how to set up your trade compliance procedures.

We focus on each trade regime and take a focused approach to each client's needs and requirements. Also, we provide Customs Compliance Advisory Services to our customers as an added value to assist with all compliance needs. And above, we offer real-time visibility to the brokerage entry process, providing complete transparency and peace of mind.

More about our Trade Consulting Service

Foreign Trade Zone (FTZ)

As your global business grows, Hellmann's Foreign-Trade Zone (FTZ) program can support your company's supply chain. Our solution begins with a dedicated, knowledgeable staff experienced in implementing Free Trade Zones (FTZs), as well as management, inventory control, and warehousing. We help large and small customers and partners expand their business profile while managing costs and improving compliance.

The benefits of an FTZ are customs deferral, reduction of documentation costs, mixing or freighting, repackaging, destruction, etc. Our Warehouse Management Software (WMS) can be fully integrated with our business partners. Coordinated solutions for customs brokerage, transport, and contract logistics can further increase the value of an FTZ solution.

Get in touch

Find your Local Office

At a Glance

  • Worldwide customs clearance (import & export)
  • Experienced staff with licensed customs agents and entry writers
  • Local market knowledge in 173 countries in the Hellmann Network
  • Compliance with international regulations
  • Customs clearance, CBP regulations, import-export, reconciliation, border crossing
  • Specialized Hellmann FTZ program
  • HTS (Harmonized Tariff Schedule) & Harmonized System (HS) Classification

Frequently Asked Questions (FAQs) about Customs Brokerage

How can I get support with customs clearance?

For your international shipments, Hellmann offers comprehensive Customs Brokerage services. You can submit your shipment details and requirements using our contact form.
Our customs experts will review your supply chain and provide tailored advice on the required customs procedures, documentation, and regulatory requirements.

How does the customs clearance process work?

The customs clearance process consists of several steps and is handled individually depending on the destination country and the shipment:

  1. Review of shipping and commercial documentation
  2. Preparation and submission of customs declarations
  3. Communication with customs authorities
  4. Customs release and onward transportation

Hellmann manages the entire process, ensuring efficient and seamless customs clearance.

Will I have a dedicated contact for customs-related matters?

Yes. You will have access to experienced customs specialists who can assist you with all aspects of import, export, and international trade regulations.

What is Customs Brokerage?

Customs Brokerage covers all services required to move goods across international borders in compliance with applicable customs regulations. This includes preparing customs declarations, ensuring regulatory compliance, and liaising with customs authorities.

Why is professional customs clearance important?

International customs regulations are complex and vary significantly from country to country. Errors can result in shipment delays, additional costs, or legal consequences.

A professional customs broker helps you meet all regulatory requirements correctly, ensuring your supply chain operates smoothly.

What services are included in Customs Brokerage?

Typical services include:

  • Import and export customs clearance
  • Preparation and review of customs documentation
  • Calculation of duties and taxes
  • Communication with customs authorities
  • Advice on trade agreements and regulatory requirements

What is tariff classification and why is it important?

Tariff classification is the process of assigning goods to the appropriate Harmonized System (HS) code.

It is essential because it determines:

  • Applicable customs duties and taxes
  • Licensing and permit requirements
  • The basis for the entire customs clearance process

What is origin determination (Origin Management)?

Origin determination establishes the country of origin of goods. This is important for:

  • Preferential trade agreements (e.g. reduced duty rates)
  • Trade restrictions
  • Accurate declarations to customs authorities

Why do customs regulations differ from country to country?

Each country has its own legal framework, trade agreements, and security requirements. These affect:

  • Documentation requirements
  • Import restrictions
  • Duty and tax structures

For this reason, a locally compliant yet globally coordinated customs strategy is essential.

How is compliance with customs regulations ensured?

Compliance is ensured through:

  • Digital systems for data validation
  • Close collaboration with local customs authorities
  • Standardised processes and compliance guidelines

Which factors influence customs costs?

Factor

Impact 

Tariff classification (HS code)Determines the applicable duty rate
Customs valueBasis for calculating duties
Country of originMay affect duty rates under trade aggreements
Transportation costsMay be partially dutiable
Taxese.g. import VAT

What are the risks associated with customs clearance?

  • Incorrect declaration of goods
  • Missing or inaccurate documentation
  • Delays caused by customs authorities
  • Additional costs or penalties

Professional Customs Brokerage significantly reduces these risks.

What are the benefits of working with a customs broker?

  1. Faster customs clearance
    Reduced border delays by minimising errors and customs queries.
  2. Cost optimisation
    Making full use of trade agreements and accurate tariff classification.
  3. Transparency
    Clear visibility across all customs processes.
  4. Reduced administrative workload
    Allowing your team to focus on its core business.

Is Customs Brokerage a long-term service?

Customs Brokerage is typically an integral part of long-term logistics partnerships. Processes are continuously adapted to reflect changing legal requirements and evolving market conditions.

FAQs about CBAM and EUDR

What is the Carbon Border Adjustment Mechanism (CBAM)?

The Carbon Border Adjustment Mechanism (CBAM) is a European Union instrument designed to measure and price the carbon emissions embedded in certain imported goods. Its objective is to create a level playing field for EU manufacturers and prevent carbon leakage by discouraging the relocation of carbon-intensive production to countries with less stringent climate regulations.

Which goods are affected by CBAM?

CBAM applies to specific imported goods whose production is typically associated with high CO₂ emissions. Since 1 October 2023, importers have been required to document the direct and, in some cases, indirect CO₂ emissions of these goods and report them via the CBAM Portal to the competent national authority (in Germany: the German Emissions Trading Authority – DEHSt).

What are the CBAM reporting and compliance requirements?

From 2026 onwards, importers will be required to purchase CBAM certificates based on the annual emissions report, which must be submitted at the beginning of 2027.

Where actual emissions data cannot be obtained, standard values may be used. However, these are often significantly higher than actual emissions, potentially resulting in considerably higher costs. If actual emissions data is reported, it must be verified by a certified independent body.

Do I need a CBAM account?

Yes. Importers of CBAM goods are already required to have a CBAM account. An exemption applies only if annual imports of CBAM goods remain below 50 tonnes.

Without a CBAM account, imports exceeding this threshold will no longer be permitted from September 2026 onwards.

What is the EU Deforestation Regulation (EUDR)?

The EU Deforestation Regulation (EUDR) (Regulation (EU) 2023/1115) introduces new supply chain due diligence requirements for companies placing certain commodities and products on the EU market or exporting them from the EU.

The regulation covers commodities such as cattle, cocoa, coffee, oil palm, rubber, soy and wood, as well as products derived from them. These may only be placed on, made available in, or exported from the EU market if they are not linked to deforestation or forest degradation.

When does the EUDR apply?

Although originally planned to apply from 30 December 2024, the implementation has been postponed. The regulation will now apply from 30 December 2026. Small and micro-enterprises benefit from an extended deadline until 30 June 2027.

Companies affected by the regulation should prepare early to ensure compliance with the new requirements.

What conditions must be met under the EUDR?

Relevant commodities and products may only be placed on the EU market, made available or exported if all of the following conditions are fulfilled:

  • They are deforestation-free.
  • They have been produced in accordance with the applicable legislation of the country of production.
  • A due diligence statement has been submitted.

What does "deforestation-free" mean?

Products are considered deforestation-free if the relevant commodities were produced on land that has not been subject to deforestation after 31 December 2020.

For wood and wood products, this additionally means that the timber must not have been harvested from forests that have undergone forest degradation after 31 December 2020.

What does compliance with the legislation of the country of production involve?

The regulation requires compliance with the applicable legal requirements of the producing country, including legislation relating to:

  • Land-use rights
  • Environmental protection
  • Forestry legislation and biodiversity protection
  • Third-party rights
  • Workers' rights
  • Internationally protected human rights
  • Free, prior and informed consent (FPIC)
  • Tax, anti-corruption, trade and customs regulations

These requirements may overlap with existing supply chain due diligence legislation.

What is a due diligence statement?

A due diligence statement confirms that the required due diligence has been carried out and that the products present no or only a negligible risk of non-compliance with the EUDR.

Market operators and traders that are not SMEs are required to submit a due diligence statement. SME traders are subject to simplified obligations and are generally not required to submit such a statement.

The declaration must be submitted through the European TRACES system before the relevant products are placed on the market, made available or exported.

What information must be included in the due diligence statement?

The due diligence statement includes, among other things:

  • Name and address of the market operator
  • HS code and product description (including scientific name where applicable)
  • Country of production
  • Geolocation data for all plots of land where the relevant commodities were produced
  • A declaration confirming that all due diligence obligations have been fulfilled and that no or only a negligible risk of non-compliance exists

The due diligence statement only needs to be submitted once at the point where the products first enter the EU market and must be passed along the supply chain. It must be retained for five years.

Why is geolocation data so important?

The EUDR requires the geolocation data of all plots of land where the relevant commodities were produced.

For example, if bovine gelatine is imported from Brazil, the locations of all farms where the cattle were raised must be provided. If those cattle were fed with soy, the locations where the soy was grown must also be identified.

Companies should therefore engage with their suppliers at an early stage to ensure the required information is available before the products enter the EU market.