Customer Implementation Specialist Air Sea Europe (m/w/d)
Since its foundation in 1871, Hellmann has developed into one of the largest international logistics providers. With our high-performance Airfreight, Seafreight, Road & Rail and Contract Logistics products, we always offer the right solution for our customers' complex logistics requirements and rely on forward-looking digital services for maximum transparency. Hellmann combines this success with the charm of a family business. For the better. Together.
Become part of our regional Digital Transformation & Innovation and Customer Implementation (DTI&CI) team for Air and Sea! As a Customer Implementation Specialist (m/f/d) you will ensure a seamless integration into the Hellmann landscape, stay close to the market, generate important insights and fulfill regional customer expectations.
Location: Germany/ Netherlands/ Europe |Reference number.: 24000014 | Type of contract: Permanent
» Your tasks:
- Execution and management of customer implementation projects in the Air&Sea Europe division
- Analysis and creation of processes, IT requirements and documentation
- Development and implementation of solutions in the area of reporting, IT/EDI connections
- Creation of customer-specific operating procedures and work instructions
- Coordination of projects with customers and the Hellmann network
- Conducting training for the operational units based on the documentation created
- Supporting the operational units in consideration of continuous improvement processes
» Your profile:
- Completed logistics apprenticeship and or completed University degree/Diploma related to logistics
- Operational experience in the freight forwarding industry in the air and sea freight sector
- Experience in project management as well as a systematic and solution-oriented way of working
- Experience with customer implementation and in analyzing complex requirements is desirable
- Excellent communication skills as well as high customer orientation and ability to work in a team
- Very good written and spoken English skills
Diversity and equal opportunities are firmly anchored principles of our company philosophy. Applicants with severe disabilities will be given preferential consideration if equally qualified.
» Our top benefits:
- Hellmann Spirit: Culture focusing on people and relationships, Regular team and company events, Birthday lottery ticket from the Deutsche Fernsehlotterie
- Work Life Integration: Flexible working hours and mobile working
- Additional financial benefits: Vacation and Christmas bonuses, Company pension plan and capital-forming benefits, Up to 1.600€ net bonus for the recommendation of new colleagues, Discounts and offers for travel, leisure and culture
- Health & Wellbeing: Company fitness via Hansefit, Mobile massage during working hours, Mental health and health coaching
- Professional & personal development: Newcomer Days, Individualized personal development plans, Continuing education and training opportunities through our academy, Digital learning platform (LearningHub), Free time for research & development (IT), Udemy License (IT)
- Mobility: Subsidy for the Deutschlandticket, Mobility allowance, Free parking spaces
» Your way to us:
Sounds exciting? Then apply online today via our career page, stating your salary expectations and your earliest possible starting date.
If you have any further questions do not hesitate to contact the recruiter Maria Kurz via phone +49 151 21257004.